TTEC, previously TeleTech, is a global company with over 50,000 employees, many of whom work from home. The organization is now seeking outgoing, self-motivated individuals to join their team of employees around the United States. Continue reading to find out how you can become a TTEC work at home support agent.
About TTEC @Home
TTEC is a business process outsourcing company that was established in 1982. Ken Tuchman, the company’s founder, sought to create a better approach to connect clients with customers so they could get the assistance they required.
TTEC’s team focuses on communicating with consumers across a range of communication channels and devices, including voice, text, and chat, as well as email and social media.
TTEC hires part-time and full-time customer service representatives in the United States, Canada, and a few other European countries. You will handle inbound calls and emails from consumers as a work-from-home customer care representative.
TTEC offers paid training as well as continuing coaching and assistance to help you succeed on the job. All training is done over the phone or online.
Why Work for TTEC?
TTEC @home is a TTEC outsourcing division that widens the definition of what an office is to what an office can be. They employ a well-educated workforce that is adaptable, technologically savvy, and good at problem-solving solutions. TTEC technology, software, and back-office services will be used by home-based associates. This approach will aid in the development of a one-of-a-kind program for TTEC’s 3.5 million clients.
They reward people who lead on a daily basis, do the right thing, seek understanding, live life passionately, and can work as a team.
Customer service agents, technical support representatives, and license managers are among the roles that can be performed from home. Licensing managers will mostly interact with the healthcare industry.
TTEC is looking for people to work from home in Canada or the United States for their @home division. They are looking for individuals who desire dependable, gratifying, and flexible employment, as well as those who are tech-savvy and ready to assist customers with a wide range of customer service and technical needs.
You can work as a phone, chat, or social media representative with TTEC @Home.
Requirements To Work at TTEC
You must have a high school diploma or GED to work for TTEC. You must also have outstanding communication skills, the capacity to flourish in a fast-paced atmosphere, and at least 6 months of customer service experience. In addition, all candidates must complete and pass an evaluation.
You need also have your own computer and meet the technical requirements listed below:
- USB Headset
- USB drive to access systems
- A dedicated telephone (landline or cell phone) to ensure that you can be contacted throughout training and employment as needed.
TTEC @Home Schedule and Pay
Work schedules differ and are based on the hours of availability you specified throughout the application process. Specific hours vary depending on the customer project. You should be able to commit to a minimum of 4-6 consecutive hours per shift for any project. According to Glassdoor, you can expect to earn between $9 and $10 per hour.
How to Apply for TTEC @Home
Are you ready to apply? If you are interested in this opportunity, begin your application at https://www.ttecjobs.com.
If your application is approved, you will be required to take a series of pre-hire exams designed to assess a variety of abilities, competencies, and aptitudes.
Equal Opportunity at TTEC Work From Home
TTEC is a “Melting Pot of Awesomeness,” as stated on their website’s about us page. They offer a video where you can learn about how they encourage gender diversity and the attributes that make each of us unique.
TTEC not only values the distinctions among their employees but also gives back to the community. Their website states that their mission is to bring compassion to business, and in 2007, they established the TeleTech Community Foundation.
This place may be a good fit for you if you enjoy organizations that are philanthropic and invite their employees to be a part of the outreach. More than $4,000,000 has been donated by the community to organizations that support education and community prosperity. Their primary goal is to ensure that all towns have the necessary resources to adequately educate their children and residents. They combine technology and people to provide clients with the greatest possible experience.
TTEC is a business that has been in operation since 1982. They have kept up with the trends by establishing a work-from-home environment. The value of the client-representative relationship’s short return time serves to generate customer loyalty and employee benefits.
The company was named one of the best 100 work-from-home jobs by FlexJobs in 2019, and their employees have received numerous awards, accolades, and recognition. While the company’s overall rating is 3.5 out of 5 stars, most call center jobs rank lower, and every employment in this area is likely to be fast-paced. Working with the public is a recurring theme that necessitates a certain personality type.
If this position sounds like a good place to start, go to their website and look at their application procedure. Also, make certain that you are working with the real organization and not a scammer pretending as them. You can always contact the company to confirm if it is them.